MISSING ITEM ?
Pre-order Item: The item you have bought is a pre-order item and hasn’t been released yet. It takes a month to make the awesome quality product you are going to receive, and then it has to be shipped out. Please read the description of the product(s) you have ordered to see if they fit this criteria.
Shipping from China: Some of the Kokopie items are shipped from China, and thus have a much longer shipping time. Items that ship from Asia will take around a month delivery, so order these items several months in advance if you need them by a certain date, and please be patient with the delivery time.
Customs Fee: International customers must pay taxes on products, and products may be held until they do so. Kokopie tries to keep prices low for international customers, but some countries will require customs fees to be paid.
Address Problems: This may sound surprising, but sometimes people put the wrong address in when ordering from Kokopie. In some cases, the item gets sent back as unable to deliver. However, sometimes countries do not return the package and this is completely out of Kokopie control.
FREE ITEM - WE OFTEN DO FLASH EVENT - FREE ITEM ( YOU PAY SHIPPING FEE BUT PRODUCT IS FREE ). IF YOU CHECK OUT MORE THAN ONE FRE ITEM, WE JUST SEND ONE RANDOM FREE ITEM. NO EXCEPTION. NO RETURN OR NO EXCHANGE. PLEASE BE FAIR. OTHER PEOPLE WANT FRE ITEM TOO. THIS IS SERIOUS WARNING.
CUSTOMER SERVICE
We reply your email in 24 hours. However, due to high volume of sale on BIG SALE season, we need 3 business days to reply your email.
